The United Business Group Service Desk provides assistance for all matters related to printing.
Providing consistent management and delivery of consumables for print devices ensures that they can keep your business producing important documentation as necessary. Utilising multiple monitoring platforms, our service desk is kept informed of changes in consumable status via alerts and proactively act to dispatch directly to site prior to the existing consumable running out.
TROUBLESHOOTING & REMOTE RESOLUTION
Assistance with diagnosing hardware, software and configuration problems. Troubleshooting provides a key service in turning around the quick resolution of issues and can be performed over the phone, email or remotely connect via PC.
Around 30% of the calls into our service desk are now cleared remotely without the need for an engineer visit.
Any calls regarding issues, faults, consumables or any other service related matter can be logged from 7am to 7pm via phone or email.
Additionally, our remote monitoring platforms feed device information into our service desk, allowing calls to be logged automatically without the need for a user to call or email.
With over 30 software applications in our print division portfolio, our service desk manages first line support to all users. Any basic configuration can be administered remotely and for any further issues, a site visit can be scheduled. In-depth issues or extensive configuration will then be managed via our service desk with the software vendors, but our service desk will always be on hand to liaise with all parties and arrange the effective resolution.