Your business has heavily invested in the latest I.T. infrastructure and applications - focusing on educating and training end-users will allow your business to harness the full potential of these information systems. End-user training is one of the keys to the successful implementation of any software or system.
Most employees today tend to be tech savvy but it would be a mistake to think they can learn a piece of software or a system without specific user training. Employees need to know what they are doing to minimalise problems during and after implementation as well as increasing their productivity of future tasks.
Plan your end-user training strategy:
- Setting training goals
- Assessing end-user needs
- Training Delivery Methods
- Creating training program
- Make training scalable
Digital Adoption Platform (DAP) - 'A New Breed of Software Helps Improve User Adoption of New Technologies'
A DAP improves the user experience by offering information at the moment it is needed, where it is needed, and fit for the user who needs it. WalkMe’s DAP does this by adding a contextual guidance layer on top of the existing website, with machine learning and artificial intelligence simultaneously working to understand the user’s behaviour and tailor the guidance being offered.
- Increase knowledge retention during end-user training
- Boost adoption rates through step-by-step guidance
- Personalised support reduces help-desk requests